Terms & Conditions
By accessing the Edinburgh Leisure website at edinburghleisure.co.uk you agree to the following terms and conditions.
We make every effort to ensure the information contained within this website is accurate and up to date. We cannot accept any liability however for any inaccuracies or omissions that may occur (unless intentionally fraudulent misrepresentation) or for any actions or decisions you may make based on the information provided. Edinburgh Leisure cannot be held liable for any direct or indirect loss or damage that may arise from the use of this website and the information contained in it.
Ownership of Copyright
The content of this website is owned by Edinburgh Leisure unless otherwise stated. Downloadable documents and some imagery is the property of their respective owners. All rights reserved. You are responsible for obeying all copyright laws. You may make copies of this website and print it for personal use only. All other use is strictly prohibited. Please contact us if you wish to link to any page of this website.
Ownership of Trademarks
Any trademark displayed on this website is the property of its respective owners.
Use of Hyperlinks
Edinburgh Leisure are not responsible for the content of any other website that you may link to from this website, or any website that may link to the Edinburgh Leisure website unless specifically indicated. We do not accept any liability in connection with any such sites or links. Any third party links are provided in good faith because we believe these websites contain relevant information or complimentary services. Edinburgh Leisure cannot be held liable for any information contained on such websites.
These terms and conditions and use of this website will be governed in accordance with the laws of Scotland. The Scottish courts shall have exclusive jurisdiction over any dispute arising out of your use of this website.If you wish to contact us regarding these terms and conditions please email firstname.lastname@example.org or phone 0131 458 2100.
Copyright © 2017 Edinburgh Leisure
Fitness class bookings and cancellations
You can book fitness classes online, on the App, in person and by telephone. If fitness classes are not included in your membership you must pay at the time of booking.Fitness Class Waiting Lists
If fitness classes are included in your membership: If the class is full, you have the option to book onto the waiting list.
If fitness classes are not included in your membership: If the class is full, you have the option to join the waiting list. There is no charge to book onto the waiting list but if you then get booked into the class you will have to pay to confirm your place.Waiting list email alerts
We send out emails throughout the day alerting you to any spaces that have become available in the classes that you’re on the waiting list for. The email will contain a link you can click on to automatically book you into the class and prompt for payment if required. There is no priority position - everyone on the waiting list receives the email at the same time ensuring an equal chance of booking the space. First come, first booked!
Fitness class cancellations and charges
Isn’t it frustrating when you can’t get a place in your favourite fitness class? Even more so when you find out that a space was available because someone booked but didn’t turn up, or cancelled at the very last minute! It may shock you to learn that across Edinburgh Leisure we have hundreds of such occurrences every week. That’s a lot of people missing out on the chance to enjoy the brilliant buzz of group exercise!
If fitness classes are included in your membership:
- You can cancel you fitness class online, on the App, in person and by telephone. Many of our centres offer a voicemail option, so you can leave a message during peak times.
Please cancel more than 2 hours before the class is due to start to allow other customers an opportunity to gain a space in the class and you won’t be charged for your cancelling your space.
If you cancel less than 2 hours before the class starts and the space remains unfilled when the class starts a late cancellation charge of £2 will be applied to your account so if the class starts at 6:30pm, you need to cancel by 4:30pm to ensure you don’t get a late cancellation charge. We will email you the next day about the charge and you are required to pay it within 7 days.
If fitness classes are not included in your membership:
You must cancel your space in person or by telephone. If you cancel more than 2 hours before the class you will get a refund or have the option to move your booking to another class.
If you cancel less than 2 hours before the class starts, no refund will be offered.
You have the legal right to receive a refund for any products purchased online within 7 days of making your purchase. To receive a refund please email email@example.com quoting your payment reference number (you will receive this in your email confirmation), your full name and the date the payment was made.
All refunds will be credited to the payment card used during your original order.
To ensure the security and privacy of our customers we may seek further clarification on any refund requests.