Data Protection

Data Protection

The UK General Data Protection Regulation and Data Protection Act 2018 govern your data protection and information rights.

They give us the responsibility of handling your data securely and ensures that we do not disclose it to other people or organisations without meeting legal conditions that protect your privacy.

As part of our everyday activities, we collect and use personal information to help us provide effective services. The personal information we collect can relate to any individual who comes into contact with us. 

To make sure we process and handle this information properly, we have to comply with the all applicable data laws which covers access to personal information (i.e. information about you and others).

The Act gives you the right to know and view what information we hold about you (with a few exceptions) and correct it if necessary.


Your personal data rights

You have the right at any time to request us to comply with your request to exercise your data subjects’ rights, including: 

  • Access – get copies of your data 
  • Rectification – get your data corrected
  • Erasure – get your data deleted
  • Restriction – limit how organisation use your data
  • Portability – get your personal data in a way that is accessible
  • Object - object to the processing or use of your data in some circumstances

You can find out more about your rights on the Information Commissioner’s Office website.


Accessing your information

You can access the information we hold about you by making a Subject Access Request. 

Please contact us, using the contact details below, if you wish to make any of the above requests.  

When you make a request, we are required to verify your identity and may ask you for specific information to fulfil this purpose. 

Normally, you will not need to pay a fee when you make any of the above requests, but we may charge a reasonable fee or refuse to comply if your request for access is clearly unfounded or excessive.

Alternatively, you can use our online form, which is available at Ask Us 

Full details of our how we use and hold data can be found in our data protection pages