Edinburgh Leisure | Tuesday 18th January 2022 10:03am
Firstly, please accept our apologies for the recent problems some of you encountered with our point of sale and booking system. These problems arose as a result of work on the system (moving to a new data centre) that, medium term, will enable us to develop and enhance your booking experience.
Whilst the move to the new data centre was largely successful, it did cause some significant issues which impacted on your usual booking experience – apologies again for this. We are working with our system developers to identify and resolve the issues as quickly as we can. Please see below for an update on where we are:
1. Problem’s logging into your account.
We are aware of issues affecting some customers with the online booking system. These issues include, not being able to log-in, resetting passwords and being logged out part-way through making a booking. This is being investigated as a high priority by our suppliers.
2. Waiting list emails
Customers who were on waiting lists for activities were not receiving emails notifying them of spaces available. This has now been resolved.
3. Coaching customer fobs
Coaching customers fobs have not been working at our access gates and an error message has been displaying on the gate screens. Our welcome host teams in venues will manually let customers in until this is resolved - please continue to bring your fobs.
Also, a reminder for our coaching customers that the coaching home portal has a new link to get in. If you haven’t had the chance to log-in please follow this link https://edinburghleisure.courseprogress.co.uk/login using the same log-in details that you previously set.
4. 10for8 customers booking
Our 10for8 customers are currently unable to book through the app. As a temporary work around please use the online booking system https://edinburghleisure.gs-signature.cloud/Connect/mrmLogin.aspx to make your bookings.
If you require further support, please email email@example.com. Our venue teams are also available to assist (although your wait time may be longer than usual at busy times).
Thank you for your patience and understanding and please be assured we are continuing to do everything we can to resolve these issues.Shared by email to all customers