Fitness Classes FAQs
How do I book a class?
If you are a member or have a record on our system, the most popular way to book a fitness class is via our App or online. Some of our customers book their classes at reception of their local venue if they do not have access to on-line bookings or the App.If fitness classes are not included within your membership, you must pay for your class at time of booking. You can also do this via our App or online.
How early do I turn up for a class?
Please make your way to the venue 10 minutes before the start of your class in order to visit reception or swipe your card to record your attendance. If your attendance is not logged within this time,your space may be offered to someone who is waiting for a space at reception. If you are a member and your attendance is not recorded at reception, you will incur a no show fee.
If I arrive late and miss the start time of the class, can I still join in?
Unfortunately not, it is important that you arrive in plenty of time to ensure you warm up effectively for the class ahead.
I have never exercised before,which class would suit me?
It’s best to start with a low impact class.This will allow you to familiarise yourself with the demands of the session. Our instructors can advise you on the range of classes on offer.
What do I wear?
Always wear comfortable, appropriate clothing and supportive trainers if necessary. Socks are optional but should protect you from getting blisters.
What age can I begin classes?
You can attend any of our classes from 16 years or above.
Can I attend a class if I am not a member?
Yes. If you have a record on our system,you can book via the App or online. If you do not have a record on our system, you can book at reception or by phone. You must pay at time of booking.
Can I just turn up to a class?
Yes. If you want to ensure there is a space before you travel to the venue, the quickest and easiest way to find out is by checking our App.
What happens if I incur a no show or late cancellation fee?
If you are a member, we will notify you via email of any fees that you have incurred following a late cancellation or if you have failed to show up to your booked class. Once you have received an email from us informing you of the charge, you can pay this via the App, online or at reception on your next visit. If you do not pay the charge within 7 days, you will not be able to book any further classes (or any other bookable services) until the fee(s) have been paid. If fitness classes are included in your membership you can manage and cancel your bookings using the App or online too. On the App and online you can easily check your bookings and on the App you can add your booking to your calendar and set yourself a calendar reminder. Failing to inform us that you cannot attend your class within 3 hours of its start time will result in a charge. If you do not show or late cancel for your booked class, you will be charged a £3 fee.N.B. Customers who cannot attend their class and have paid are required to contact the venue. Cancellations made more than 3 hours before the class starts will be entitled to a full refund or we can move your booking to another class.