Privacy

This is the Privacy Policy of Edinburgh Leisure. Our registered office is at Edinburgh Leisure, Vantage Point, 3 Cultins Road EH11 4DF. Registered number SC 179259. Charity number SC027450. Our VAT registration is 7403 762 349.

This Privacy Policy sets out how we collect, manage and process consumer information. We aim to communicate this as clearly as possible in plain English. There are links on the left of this page to help you find the section you wish to read.


The data controller is Edinburgh Leisure. We are committed to complying with the Data Protection Acts of 1988 and the Privacy & Electronic Communications (EC Directive) Regulations 2003.


What information do we collect?

The information we collect may include any of the following.

  • Any personal details you give us.
    Information you type into our website, or provide to our staff or when you fill in a form. This includes information that we require to set up your membership or make a booking for you. Also if you request written information or enter a competition. Please note that we never store payment details on our website. 
  • Details of your transactions.
    We collect data for any transactions you carry out through our venues and website, so that we can honour your booking and provide you with the services you have purchased.
  • Information which allows us to recognise you.
    Such as User ID, card ID, username, password. Storing this data saves you from re-entering your details again when you return to the venue or website. Cookies collect this data as you move around the website. Our cookie policy can be found here.
  • Information about visits to our websites including IP address.
    The IP address is your computer’s individual identification number. We capture information about website visits so we can learn more about how our customers use the website in order to find ways to improve the website and our products and services for your benefit. 
  • Your communications preferences.
    We keep a record of any permissions and preferences you give us about what types of communication you are happy to receive from us.


How do we capture, store & protect your personal information?

We treat all your personal information with great care. We keep it safe on secure servers and access to this information is controlled. Any payments you make on our website will be encrypted using industry standard SSL technology. Information which has become outdated or has already served its intended purpose and is no longer required will be deleted securely.

The information we collect will be stored within the European Economic Area. Image-Please check this is true. Whenever any data is stored outside one of our own sites we ensure that processes and contracts are in place to make sure your data is looked protected in line with the Data Protection Act 1998.


How do we use your information?

We use your information to help us provide and improve our products and services for you. We may use your information in the following ways.

  • to provide you with any services or goods that you have purchased to check your identity
  • to update our records with any new information you give us

  • to notify you if we will be unable to provide a service you have booked before. For example, to notify swimmers if the swimming pool will be closed for a short period

  • to provide marketing communications (if you have given us your permission)for research and analysis so we can develop and improve our services for your benefit

  • to comply with legal requirements.


Contacting our customers

If you give your permission then we will keep you updated with our latest news and offers. We do our best to ensure our contact with you is relevant to you and we promise not to contact you too often. If you don’t want to receive these messages you can opt out at any time. You can do this by using the unsubscribe links in our emails or tell a member of staff next time you visit any of our venues.


Access to the information we store about you

If you believe the information we hold about you is out of date or incorrect, please tell a member of staff at any of our venues. You will need a form of identification to request any changes.

The Data Protection Act 1998 gives you the right to access the personal information held about you. This is called a Subject Access Request and it will be subject to a fee of £10. If you would like to access your personal information you should write to us to request this at:

The Information Compliance Section
Edinburgh Leisure
Vantage Point
3 Cultins Road
Edinburgh
EH11 4DF

Or email us at: foi@edinburghleisure.co.uk

We will need to see proof of your identify before we can proceed. As soon as we receive your request we will contact you to make arrangements for confirming your identify. We will then respond to your request within the statutory 40 days.


Who may we share information with?

We may employ third parties to provide specialist data services for us under contract. This means that these companies may process your data. Whenever we ask another organisation to provide a service for us, we ensure under strict contractual terms that they have security measures in place to protect your information at all times.

There may be circumstances in which we are required to share your personal data with the Police, or to comply with any legal obligation.


Changes to this privacy policy

This Policy is regularly reviewed and updated. Any changes we may make to this policy in the future will be posted on this page.

Last updated: 7th January 2016