Privacy

This is the Privacy Policy of Edinburgh Leisure. Our registered office is at Edinburgh Leisure, Vantage Point, 3 Cultins Road EH11 4DF. Registered number SC 179259. Charity number SC027450. Our VAT registration is 7403 762 349.

This Privacy Policy sets out how we collect, manage and process consumer information. We aim to communicate this as clearly as possible in plain English. There are links on the left of this page to help you find the section you wish to read.


The data controller is Edinburgh Leisure. We are committed to complying with the Data Protection Acts of 1988 and the Privacy & Electronic Communications (EC Directive) Regulations 2003.


What information do we collect?

The information we collect may include any of the following.

  • Any personal details you give us.
    Information you type into our website, or provide to our staff or when you fill in a form. This includes information that we require to set up your membership or make a booking for you. Also if you request written information or enter a competition. Please note that we never store payment details on our website. 
  • Details of your transactions.
    We collect data for any transactions you carry out through our venues and website, so that we can honour your booking and provide you with the services you have purchased.
  • Information which allows us to recognise you.
    Such as User ID, card ID, username, password. Storing this data saves you from re-entering your details again when you return to the venue or website. Cookies collect this data as you move around the website. Our cookie policy can be found here.
  • Information about visits to our websites including IP address.
    The IP address is your computer’s individual identification number. We capture information about website visits so we can learn more about how our customers use the website in order to find ways to improve the website and our products and services for your benefit. 
  • Your communications preferences.
    We keep a record of any permissions and preferences you give us about what types of communication you are happy to receive from us.


How do we capture, store & protect your personal information?

We treat all your personal information with great care. We keep it safe on secure servers and access to this information is controlled. Any payments you make on our website will be encrypted using industry standard SSL technology. Information which has become outdated or has already served its intended purpose and is no longer required will be deleted securely.

The information we collect will be stored within the European Economic Area. Image-Please check this is true. Whenever any data is stored outside one of our own sites we ensure that processes and contracts are in place to make sure your data is looked protected in line with the Data Protection Act 1998.


How do we use your information?

We use your information to help us provide and improve our products and services for you. We may use your information in the following ways.

  • to provide you with any services or goods that you have purchased to check your identity
  • to update our records with any new information you give us

  • to notify you if we will be unable to provide a service you have booked before. For example, to notify swimmers if the swimming pool will be closed for a short period

  • to provide marketing communications (if you have given us your permission)for research and analysis so we can develop and improve our services for your benefit

  • to comply with legal requirements.


Contacting our customers

If you give your permission then we will keep you updated with our latest news and offers. We do our best to ensure our contact with you is relevant to you and we promise not to contact you too often. If you don’t want to receive these messages you can opt out at any time. You can do this by using the unsubscribe links in our emails or tell a member of staff next time you visit any of our venues.


Access to the information we store about you

If you believe the information we hold about you is out of date or incorrect, please tell a member of staff at any of our venues. You will need a form of identification to request any changes.

The Data Protection Act 1998 gives you the right to access the personal information held about you. This is called a Subject Access Request and it will be subject to a fee of £10. If you would like to access your personal information you should write to us to request this at:

The Information Compliance Section
Edinburgh Leisure
Vantage Point
3 Cultins Road
Edinburgh
EH11 4DF

Or email us at: foi@edinburghleisure.co.uk

We will need to see proof of your identify before we can proceed. As soon as we receive your request we will contact you to make arrangements for confirming your identify. We will then respond to your request within the statutory 40 days.


Who may we share information with?

We may employ third parties to provide specialist data services for us under contract. This means that these companies may process your data. Whenever we ask another organisation to provide a service for us, we ensure under strict contractual terms that they have security measures in place to protect your information at all times.

There may be circumstances in which we are required to share your personal data with the Police, or to comply with any legal obligation.


Changes to this privacy policy

This Policy is regularly reviewed and updated. Any changes we may make to this policy in the future will be posted on this page.

Last updated: 7th January 2016


Cookies are small files which contain information about your internet usage. They are held in your browser or on your computer's hard drive.

We use cookies to help us improve our website and to help us to find out ways we could improve the services we offer to you. Cookies are used collect information on website visits. For example, they help us to find out how many people visited the website, which pages they use the most and how often, where they are visiting from and which devices they are using to view the site. This information helps us to understand our customers much better so that we can keep improving the website and the services we offer to customers like you.

Strictly Necessary Cookies

These are essential to enable you to move around the website and use its features - such as accessing secure areas of the website and using our checkout to make a payment. Without these cookies, we cannot provide some of the basic functionalities you would expect from a website.

Strictly Necessary cookies are always enabled.

Performance Cookies

These collect information about how customers use our website, to help us to provide you with a better user experience. Information supplied by cookies helps us to understand how our visitors use the website so that we can improve how we present our content to you.

Functionality Cookies

These allow the website to remember the choices you make as you browse the site. They provide improved and personal features.

Targeting Cookies

We do not personalise the advertising on our website. However, we do use cookies to remember that you have visited our website and this enables us to target you with the most relevant advertising from Edinburgh Leisure when you visit other websites. For example, if you see an advert from us when you are browsing another website, which seems to be about just the thing you had previously showed an interest in, then that advert could be enabled by one of these targeting cookies.

CategoryNamePurpose
Strictly NecessaryCookie SettingsThis cookie stores your browser settings for this website.
 ASPSESSIONID
OnlineBooking
MemberCentre
These cookies are used throughout our site and are essential to use our booking systems, Centre locator and other features.
 TestOur Customer Services team members have a test facility to assist customers who have booking problems. This cookie is used to record information during this testing process.
PerformancePPCIDIf you arrive at our website through a sponsored link or a link in one of our marketing emails we record in this cookie which link you clicked.
Third Party__utma
__utmb
__utmc
__utmz
Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports.

By using our sites, you agree to our use of cookies as explained above. If you wish to change your cookie settings, you can do so at any time by checking your browser settings and disabling the types of cookies you don't want. Please note that it is not a good idea to reject ALL cookies, as you may not be able to use all the basic services on the websites you use.

If you would like to know, more please visit www.allaboutcookies.org.