| Tuesday 13th March 2018 11:25am
3 Hour fitness class cancellations
We are increasing our fitness class cancellation period to 3 hours on Monday 19th March to allow more customers the opportunity to book into spaces that become available.
This is in response to frustrations we have been getting from our fitness class customers that 2 hours is not enough notice to get into a class when a space becomes available.
So, if you want to cancel a space in a class at 7pm, you must cancel by 4pm that day.
In January alone we had 3,211 no shows and late cancellations for our fitness classes. We would be grateful if everyone would manage their bookings responsibly and only book classes that they are likely to attend. It is better to cancel late than no show for a class because even if you cancel less than 3 hours of the class starting and someone books in to the space, you will not incur a late cancellation charge.
If you have any queries or require further information on this new cancellation time, please speak to a member of the team on your next venue visit.