Introduction

Whether you’re looking to join a fitness class, enjoy a family swim, book a round of golf, or reserve a court for tennis, badminton, or squash, this guide will walk you through every step.

You’ll find instructions for booking all of our different activities via our website and app, along with helpful tips to ensure a smooth experience.

Booking a Scheduled or Timetabled Activity, e.g. a Fitness Class

Scheduled classes, activities and sessions can be booked via the relevant Venue or Activity page timetables on our website OR directly from our GoBook booking system

This includes all of our fitness classes, gym–based classes, our bookable swim sessions, e.g. Family Fun Swim, and our scheduled social sports classes.

Navigate to the specific venue timetable or activity page you’re interested in.

Each venue page has a relevant timetable for each area of the facility: Gym, Pool, Fitness Classes and Sports where you can search and select the session you would like to book.

The venue or activity timetable will display the availability of the session, the location of the session and, if relevant, the name of the instructor.

Browse the available classes or swim sessions, select your preferred time, and click the Book Now button for the appropriate session on the timetable.

Follow the on-screen instructions to Book your place in the session and make payment if required. If you have not already done so you will be required to login to your booking account. 

Make sure you use the email address associated with your account.

Each activity page for a fitness or gym class displays the sessions in a timetable which can be viewed by Date format like below which will show all the sessions available at all of our venues

Or you can choose to view this timetable by Venue in which case you can see all the sessions at the particular venue you wish to visit

Click the Book Now button on these timetables and you will be taken to our GoBook system, and follow the instructions on-screen.

Hiring a Court or Booking a Tee Time  – how to book non-Scheduled Sports and Activities

Non-scheduled activities are sessions where the customer chooses the time they wish to do the activity.

These sessions are not scheduled or timetabled and include court bookings for activities such as tennis or squash as well as basketball, netball or 5-aside football.

Our Golf course tee time bookings are also made via the GoBook system.  

Activities where the user selects a time to book are not shown on the website timetables but are bookable directly from the GoBook booking system and can be booked at any time that the facility is open and there is availability.

You can follow the link above or click the orange ‘Book Now‘ link on the top menu of our website to book these activities.

Direct links to our GoBook booking system can also be found on the relevant activity page.

Follow the link to the booking system and customers can select their venue and sport, then pick an available time slot for the activity.

Customers will be required to login to their booking account in order to complete the transaction.

Booking via our Roller booking system – AquaDash, Clip n Climb, Trackman, Birthday Parties, Holiday Clubs and Courses

Our ticket-based activities are booked via the website using our Roller booking system.  

These include activities such as

• Clip n Climb
• AquaDash
• Trackman Golf Simulator
• Holiday Clubs
• Holiday Coaching
• Climbing Courses
• Birthday Parties

These non-scheduled activities can be booked at any time that the facility is open and there is availability, or at set times when the activity or course is operating.

These activities are bookable directly from the website via our Roller booking system.

Visit the relevant activity page on the website for what you would like to book and you will be directed to our Roller booking system in order to see availability and select your time slot.

Follow the on-screen instructions on Roller to complete your booking.

Booking via the App

You can also book classes and sessions using the Edinburgh Leisure app. Download the app from your device’s app store for Android or iOS, then log in with your account details.

Select the venue on the app at which you would like to book a session.

Browse the tiles for the relevant class or activity and then scroll through the list of times and sessions. Follow the on-screen prompts to complete your booking and make payment where necessary.

For more information about booking activities via the app click here https://www.edinburghleisure.co.uk/step-by-step-app-booking/

Helpful Hints and Troubleshooting

• The email address you enter must match the one we have on record. If you don’t receive an email within 15 minutes of clicking ‘Forgotten Password’, check your spam or quarantine folders.
• If you still haven’t received an email, fill in our online form and we’ll get back to you promptly.
• If more than one person uses the same email address (for example, in joint memberships), each account will need a different password.
• Your Member ID is found in your welcome email. If you can’t find it, contact us using the online form for assistance.

By following these steps, you’ll be able to book and enjoy your chosen activities with ease. If you have any questions or need help, our team is always here to support you.

How do I unlock my account?

To ensure the security of your account if you enter your password incorrectly 3 times you will be locked out of your account. For security reasons we have to manually unlock your account for you.

If see a message informing you that your account is locked out please complete the form below;

Help with setting up your online booking account

Please complete the form below if you are having any issues setting up your online booking account and a member of our customer service team will review and respond as soon as possible.  To help us identify the issue it would be useful if you could provide any details of the issue you are encountering.