FAQs
Help and Support for customers using Edinburgh Leisure
Booking an Activity – a Step by Step Guide
Find below a full step by step guide to booking our full range of activities via our website
Memberships
FAQs, help and support around our membership options, flexiblility, cancellations and terms.
Help and FAQsClimbing
Help, support and FAQs around our climbing offering at EICA Ratho, including competent climber registration, coaching, training and specific climb requirements.
Help and FAQsVenues
FAQs around in-venue operations including parking, refurbishments and closures.
Help and FAQsActivity FAQs
Help and support around different activities available at Edinburgh Leisure and finding what is best suited for you.
Help and FAQsEvolve and Hyrox
Help and support around the Hyrox Training Centre and hybrid gym at Evolve Meadowbank
Help and FAQsHow do I unlock my account?
To ensure the security of your account if you enter your password incorrectly 3 times you will be locked out of your account. For security reasons we have to manually unlock your account for you.
If see a message informing you that your account is locked out please complete the form below;
Help with setting up your online booking account
Please complete the form below if you are having any issues setting up your online booking account and a member of our customer service team will review and respond as soon as possible. To help us identify the issue it would be useful if you could provide any details of the issue you are encountering.