Booking unavailable from 3pm Wednesday 27th until 6am Thursday 28th January
We are carrying out essential work on our systems from 3pm Wednesday 27th January â€“ 6am Thursday 28th January. During this time you will not be able to book any activity on the app or website and there will be no online fitness classes running or floodlit tennis available. We apologise for any inconvenience.
Third party service providers working on our behalf
We work with Gladstone Software who provide our point of sale, class and course bookings (Learn2) and contact management system. Customers can access their own or their child’s data on Learn 2. Other customers have no access to your data.
We work in association with Image Logistics and Booking Live who administer who process our online booking services. Image Logistics also administer our web hosting and online joining service.
For Gym only, Full Fitness and Climb and Fitness members data is also shared with The Retention People using Interact and Insight software. Interact allows us to identify specific groups of members on the gym floor in real-time and engage in conversations to build relationships. Insight software is used to carry out mini surveys which allow us to find out what you really think of our gyms. You can opt out of this by contacting us using the contact information in our data-protection promise.
Customer contact data is processed through SNAP software to who survey customers for feedback. This data is anonymised once collected.
Third party service providers we work in association with
When you use our secure online payment pages, your payment is processed by a third-party payment processor who specialises in the secure online capture and processing of credit/debit card transactions If you have any questions regarding secure transactions please contact us using the contact information in our data-protection promise.
Service providers can choose to use Redro for online invoice submission. Edinburgh Leisure will supply Redro with contact information to facilitate set up. We work in association with RLSS, UKCC, IRATA, Mountain Training and the RSA as awarding external bodies. We provide them with all necessary information to process your certification.