FAQs

To help direct your query, please see if we can answer any questions you may have below. These FAQs were last updated on 21/08/20. We appreciate this is a very fluid situation so we will continue to update these as things change.





If your question is related to golf, click here to see a comprehensive list of golf FAQs. 

Following the First Minister’s announcement on 20th August we can confirm that the following indoor leisure centres will re-open on Monday 14th September;

  • Ainslie Park Leisure Centre
  • Craiglockhart Leisure and Tennis Centre
  • Drumbrae Leisure Centre
  • The Royal Commonwealth Pool
  • Leith Victoria Swim Centre
  • Gracemount Leisure Centre

We’re delighted at the prospect of welcoming you back and all our efforts are focused on making our venues as safe as possible. We want to reopen our venues and services as quickly as possible and this will happen on an incremental basis, following the COVID-19 guidance produced by the Scottish Government and Sportscotland. 

This means we will be initially reopening our gyms, fitness classes, tennis and badminton courts and lane swimming in these centres. We are sure you can appreciate bringing Edinburgh Leisure’s diverse range of venues and services back to life in a new Covid-19 environment, after being closed for over 5 months, is a big and complex task. Public leisure services, many charities and businesses throughout the country are faced  with significant financial challenges due to lost income during lockdown and the prospect of operating at reduced capacity to comply with physical distancing measures, and it’s the same for Edinburgh Leisure. However, the Edinburgh Leisure team have never shied away from a challenge and we are still committed to supporting and enabling the citizens of Edinburgh to live active and healthy lives. 

We will contact our customers directly over the coming weeks on plans and dates for reopening other indoor venues. Please keep checking the website and social media channels for more detailed information on what activities are available and what to expect when you visit. We’re introducing a number of changes to ensure a clean and safe environment for you and our employees, fitness instructors, coaches and volunteers. 

Thank you in advance for your co-operation with all the changes and also for your patience. 

We will be reopening our venues on an incremental basis. We are sure you can appreciate bringing Edinburgh Leisure’s diverse range of venues and services back to life in a new COVID-19 environment, after being closed for over 5 months, is a big and complex task. Public leisure services, many charities and businesses throughout the country are faced  with significant financial challenges due to lost income during lockdown and the prospect of operating at reduced capacity to comply with physical distancing measures, and it’s the same for Edinburgh Leisure. 

We will update our customers directly via email with further reopening announcements, along with updating our website and social media channels. 

All of our fitness activities will need to be booked when we reopen.If you have an Edinburgh Leisure membership, discount, loyalty or 10 for 8 card and have not booked online previously it is important that we have your most up to date details so you can book your activity when we reopen. 

Please click here and complete your details and we will update your record on our database. We will send you and email to confirm we have done this and then you can set up your online account.

If you have previously booked online but can’t remember your password, follow this simple step by step guide on how to re-set your password. Click Here to re-set your password.

If you do not have an Edinburgh Leisure membership, discount, loyalty or 10 for 8 card you can set up a Pay As You Go Account to enable you to book and pay for your activity.  Follow this simple step by step guide on how to set up a Pay as You Go account

From 1st August our sports pitches at Meggetland Sports Complex and Saughton Sports Complex will reopen to existing bookings only. As we all know from Scottish Government announcements, getting people back to sport and physical activity is happening on a phased and safety first basis. The Governing Bodies have been doing a lot of work to support Clubs to prepare for a return to sport. 

Covid-19 presents us all with a number of challenges and much uncertainty and makes demands on us all to change and be flexible. At this point, we are assuming a phased re-opening of the pitches e.g. our working assumption is the earliest the high school sports facilities will be reopen for community access is October 2020. Accordingly, availability of space will be significantly reduced. Each sport has its own challenges and we have contacted all our Edinburgh Leisure and Community Access to High School customers directly with more detail and planned next steps to ensure a fair and equitable approach to the allocation of space across the City. 

We anticipate creating a temporary programme of access from 1st August 2020 to the end of October school holidays (Sunday 25th October).  Many of our staff are still on furlough so please bear with us while we progress this city-wide approach to programming, with the aim of being as equitable as possible.

Please check your spam and/or quarantine folder and add Edinburgh Leisure to your safe sender list. If you are still having problems email school&pitchbookings@edinburghleisure.co.uk. Many of our staff are still on furlough so please bear with us.

No, we understand that not everyone is ready or able to restart in the coming weeks. If you do not return a form we will still get in contact with you when we are looking at bookings for after the October holidays.

Our working assumption assumption from colleagues in the City of Edinburgh Council is that the earliest date for community access to resume is October 2020. The Council want to review how the pupils’ return to school in August is working before opening up these facilities to evening and weekend customers. We will contact you with further updates and will let you know as soon as we have any confirmation of re-opening for our extended lets customers.

We are pleased to be reopening some of our indoor venues from 14/09/20. 

However, even when our venues start to reopen, we will not be able to return every activity immediately. It will take time to review how the venue is running to ensure the safe return of all our different customers. As a result, if you are using an Edinburgh Leisure venue for a club or group activity, please do not assume any restart dates, venues or activities.

We will contact you with further updates and will let you know as soon as we have any confirmation of re-opening for our extended lets customers.

Due to COVID-19, all Edinburgh Leisure venues remain closed, apart from six Golf Courses, Meadows Tennis and Craiglockhart's outdoor tennis courts. Our phone lines are closed. If you have a direct debit with us for membership or coaching, please DO NOT cancel it – we have frozen your direct debit and all (apart from Golf) will not be reinstated until the venues re-open. Please email our Customer Accounts team directly at askus@edinburghleisure.co.uk